SAP Knowledge Base Article - Public

2725464 - When Selecting a User for the Route Map, Options are Not Reflecting Those Set in Recruiting Groups


When you select a specific user to be part of the Route Map, all users are showing in the options, although everything is configured as it should in Manage Recruiting Groups and Manage Route Map.

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SAP SuccessFactors Recruiting

Reproducing the Issue

  1.  Go to Manage Route Map, create/modify the Route Map as desired.
  2.  In the Step Configuration, enter the Role Value which will be directly connected with the Recruiting Group users.
  3.  Go to Recruiting tab and click to create a new requisition.
  4.  Choose the template and the option to create the Requisition from blank template.
  5.  Click in "Find User" or start to typing the user name.
  6.  See that all users are showing to be selected and the options are not honoring which as set in Recruiting Groups.


In the Job Requisition XML configuration, the "group-name" attribute is not set for the "operator" field, only for "operatorTeam" or none of the both:



To have find users options reflecting the users within the Recruting Group, the attribute "group-name" must be set in the Operator field or both, Operator and Operator Team:




  • These changes are available to be made via Manage Templates feature.
  • Refer to KB article 2365214 - Manage Templates - Recruiting Management.

See Also

  • KB article 2291548 - Working with Recruiting Groups in SuccessFactors Recruiting
  • KB article 2644604 - Limiting the available users in the Operator field types (Recruiting Groups) via Manage Templates Feature
  • KB article 2625896 - Find User Link in Offer Approval & Job Requisition Pages Do Not Honor Recruiting Group Configuration


sf, success factors, finding user in route map, recruiting groups in route map, route map not honoring recruiting groups, group-name, operator, operatorteam , KBA , LOD-SF-RCM , Recruiting Management , Problem


SAP SuccessFactors Recruiting all versions