SAP Knowledge Base Article - Public

2725657 - On Creating New Service Contract, an Error Type change cross Contract is not supported with Item is Trigger

Symptom

When you create new service contract from sales quote, an error Type change cross Contract is not supported with Item is trigger.

Environment

SAP Cloud for Customer.

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Quotes view and search with quote LMN (where LMN is the sales quote id).
  3. Open sales quote LMN and go to the Sales Documents facet.
  4. Go to the Contract section and click on the New button.
  5. In the New Contract screen, under field name Type select SRV from drop-down (where SRV is service contract type ).

You get error as Type change cross Contract is not supported with Item.

Cause

We only allow creating of sales contract from sales quote document.

Resolution

Creation of service contract from sales quote is currently not supported and this is an expected system behavior.

Keywords

Service Contract from Quote , KBA , LOD-LE-COP , Contract Processing , LOD-LE-COP-SRV , Service Contract , Problem

Product

SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811 ; SAP Cloud for Customer add-ins 1902