Symptom
Test email campaigns that are sent from a preview instance are not delivered to the Candidate.
Environment
- SAP SuccessFactors Recruiting Management
- SAP SuccessFactors Recruiting Marketing
Cause
For security and spam reason, CRM campaigns emails are not sent from preview instances (RMK stage instance) to addresses not part of the SAP domain.
Resolution
The email campaign feature can only be tested in production with a test email address.
An enhancement request can be raised following the process in 2090228 - How to submit enhancement requests for SAP SuccessFactors products.
See Also
2437305 - Talent Community Emails not received
Keywords
CRM, e-mail, campaign, staging, preview, receiving, received
Product
SAP SuccessFactors Recruiting all versions