SAP Knowledge Base Article - Public

2725748 - No Email Campaigns from preview instances - Recruiting

Symptom

Email campaigns that are sent from a preview RMK instance are not delivered to the Candidate.

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing

Cause

For security and spam reasons, CRM campaigns emails are not sent from preview instances (RMK stage instance) to addresses not part of the SAP domain.
This was put in place to prevent any erroneous mass sending of emails in this environment.
Note the same restriction applies to job alerts emails.

Resolution

The email campaign feature can only be tested via the "Test Email" feature or by sending a campaign in production to test users.

See Also

2794638 - How to send a "Test Email" in Email Campaign (CRM) - Recruiting Management
2431316 - No job alert emails from Test and Sales Demo Systems - Recruiting Marketing

Keywords

CRM, e-mail, campaign, staging, preview, receiving, received

, KBA , LOD-SF-RMK-CRM , Data Capture Form, Email Layout, Email Campaign , LOD-SF-RCM-CRM , Candidate Relationship Management , Problem

Product

SAP SuccessFactors Recruiting all versions