SAP Knowledge Base Article - Public

2726295 - C4C Workflow Rules Involving C4C Determinations and Integration Scenarios with ERP


You created a workflow rule in C4C which you expect to be triggered by incoming content from ERP through replication. But the C4C determination you expect does not get executed.


SAP Cloud for Customer integrated with ERP

Reproducing the Issue

You create a workflow rule that is triggered by an incoming value from ERP with the expectation that this value will in turn trigger a C4C determination.


While it is possible to trigger workflow rules through values incoming from ERP, all C4C determination will at the point of an update incoming from ERP not be considered, as ERP has priority and C4C determinations will be overruled by the IS status from ERP.

For example: you have a Field Update workflow rule on the BO Sales Quotes that updates the field 'Reason for Rejection'. From this action you expect the Sales Quote Progress field to be set to Lost, which in turn will cancel the object.


This is the current system behaviour.

To discuss how to create a workflow rule that fullfills your requirement, we suggest you contact your partner or our SAP Customer Experience Services which is a billable service.

How to access information:

  1. Go to
  2. Navigate to CRM & Customer Experience > Sales/Service.
  3. Scroll down to see the section SAP Customer Experience Services


wfr, not executed , KBA , LOD-LE-CQP , Customer Quote Processing , LOD-CRM-WKF , Workflow , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions