SAP Knowledge Base Article - Public

2726963 - Encrypted Payload/Post Data details while analysing Performance issues in C4C


  • You have taken a HTTP Trace of a specific operation in your Tenant.
  • You notice that a POST Request has a high response time.
  • In the developer tools, you check the Payload to determine what data is being sent back from the Server but you notice that the Payload is encrypted.


SAP Cloud for Customer

Reproducing the Issue

  1. In Google Chrome, press F12 to open the Developer Tools.
  2. Navigate to the Network tab.
  3. Login to C4C and if a specific transaction is involved, navigate to the respective work center view.
  4. Start the Trace running in the developer tools.
  5. In network tab, the trace will be recorded.
  6. Highlight the problematic POST Request.
  7. Navigate to the Headers tab.
  8. Expand the section Request Payload.
  9. Here the details are encrypted so you cannot view the contents of the payload.


Due to data protection requirements, the Payload will always be encrypted and may be only seen by us in its unencrypted form.


You can still see the content of this request by checking the Response tab in the Dispatcher tools.


Encrypted payload, Developer tools, Post data , KBA , LOD-CRM-PRF , Performance , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions