2727116 - SAP Jam integration not working with C4C or SAP Marketing

SAP Jam integration not working

SAP Jam

Cloud for Customer

SAP Marketing

Errors:

• In the context of Data Services an unknown internal server error occurred
• Error during processing of OData request
• External user ID does not exist for user ____
• Connectivity error occurred
• HTTP client: POST failed with return code 407 and message SSL handshake with _____:443 failed

• TLS 1.0 was disabled on all SAP Jam data centers from October 13th to November  11th, 2018 as part of a wider SAP SuccessFactors security hardening project.

• Any systems trying to call SAP Jam now need to support using TLS 1.1 or 1.2, and cannot rely on TLS 1.0.

• Upgrade your TLS version to TLS 1.2.

• Upgrade your CommonCryptoLib / SAPCRYPTOLIB to at least version 8.5.12. 

• Integrating SAP Hybris Cloud for Customer with SAP Jam Feeds section of the 'C4C and SAP Jam integration guide':  https://help.sap.com/viewer/908c545d8c224add8d17d7bcd3047242/1802/en-US/f93ccfbb506b4332959450ecc82b0f0d.html

• 'Configure Knowledge Base Integration' section of the 'SAP Hybris Cloud for Customer Administrator Guide':  https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1802/en-US/187ffdb2763d10149917c037594600bb.html

"Cloud for Customer" , KBA , LOD-SF-JAM , SAP Jam , CEC-MKT-CPG , Campaign , LOD-SF-JAM-C4C , Integration with C4C , Problem