SAP Knowledge Base Article - Public

2727213 - 'No records found' Message While Previewing Dunning Letter


You are receiving an information message while previewing Dunning Letter: No records found.


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Receivables work center.
  2. Go to the Dunning view.
  3. Select a Dunning ID with In Preparation status.
  4. Click Preview button and select Dunning Letter.
  5. There is an information message: No records found.


The reason is due to below settings missing in the system:

1) No Dunning Letter/Reminder Letter form templates maintained for the country.

2) Output Channel for Dunning Letter defined as Printer/Email.


You have to create a new Form Template for the country of the referred Customer Account, by following the below steps:

  1. Go to the Application and User Management work center.
  2. Go to the Business Flexibility view.
  3. Go to the Form Template Maintenance subview.
  4. Select any existing form template Dunning Letter.
  5. Select Copy and choose As New Variant.
  6. Select country and language.
  7. Click OK.
  8. Click Publish.
  1. Go to the Application and User Management Workcenter.
  2. Go to Input and Output Management > Output Channel Selection view.
  3. Select Show Rules For: Dunning Letter.
  4. Click on New and maintain the output channel to Printer/E-mail.

After the above steps you will be able to preview the dunning letter.


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