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SAP Knowledge Base Article - PreviewSymptom
You replied an e-mail using the option "Reply With Outlook" from the Interactions tab in Service Tickets, but even after replying the e-mail the same is still marked as unread in the Outlook inbox.
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Environment
SAP Hybris Cloud For Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Outlook Add-In; Reply With Outlook; Mark As Read; Unread E-mails; Interaction; , KBA , LOD-CRM-GW-OUT , Outlook , Problem
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