SAP Knowledge Base Article - Preview

2727316 - Outlook Add-In Doesn't Set E-mails As Read In Outlook Inbox

Symptom

You replied an e-mail using the option "Reply With Outlook" from the Interactions tab in Service Tickets, but even after replying the e-mail the same is still marked as unread in the Outlook inbox.


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Environment

SAP Hybris Cloud For Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Outlook Add-In; Reply With Outlook; Mark As Read; Unread E-mails; Interaction; , KBA , LOD-CRM-GW-OUT , Outlook , Problem

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