Symptom
Template dropdown is empty and no templates are available to generate document.
Image/Data in this KBA is from SAP internal systems,sample data or demo systems.Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors Employee Central
- SAP SuccessFactors HCM Core
Reproducing the Issue
- Go to admin tools
- Document Generation - Generate document
- Click on template dropdown
- "There were no results" appears
Cause
1. There is no template mapping values [ Target Field / Rule ] defined in the template;
2. Wrong template category;
3. Missing permission.
Resolution
1. Define mapping template correctly and the template will start showing in generate document page. Refer to template mapping steps here
2. Category of the document template should be set as document generation. Custom categories aren't supported.
3. Go to Manage Data, search Document Generation Template
- if secured: No, check if Permission: Access to non-secured objects under Metadata Framework is provided for the user;
- if secured: Yes, check if Permission: Document Generation Template under Miscellaneous Permissions is provided for the user.
See Also
Keywords
template dropdown, empty, no template, generate document, There were no results, no selection, not shown, document generation, unable to see, employee central, employee profile, successfactors, SF, EC, EP , KBA , LOD-SF-EC-DOC , Document Generation , Problem