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SAP Knowledge Base Article - PreviewSymptom
When replying to a Ticket, which was opened by an Individual Customer via E-Mail, the To field is automatically filled correctly with the custmer's E-Mail address.
However, when creating a new E-Mail from the same Ticket, the To field is empty and the customer cannot be found, when trying to add them manually in the field.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket Reply New E-Mail main address not found displayed No results , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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