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2728320 - SAP Contact Center unable to connect to failover cluster DB after switch

Symptom

  • You are running SAP Contact Center "CCtr" with a cluster MSSQL Database
  • It was noticed that when the Database switches to the failover state CCtr looses connections
  • The following errors are also noticed:
    • ERR> SQLDriverConnect failed (CONFIG/37000/[Microsoft][ODBC SQL Server Driver][SQL Server]The target database, 'XXX', is participating in an availability group and is currently not accessible for queries.Either data movement is suspended or the availability replica is not enabled for read access.
    • To allow read-only access to this and other databases in the availability group, enable read access to one or more secondary availability replicas in the group. 
    • For more information, see the ALTER AVAILABILITY GROUP statement in SQL Server Books Online.) : Connected = [false]

  • Cluster switches to secondary node, CCtr keeps sending requests to old IP address


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Solution Manager 7.2

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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