2728761 - While creating New Customer Return Notification, Customer Invoice reference id is missing although Customer Invoice is generated

Customer Invoice id DEF (DEF refers to Customer Invoice id) is not shown under References while creating New Customer Return Notification although Customer Invoice DEF is generated and Posted successfully.

SAP Business ByDesign

1. Navigate to Inbound Delivery Work Center
2. In Common task, Go to New Customer Return Notification
3. In Step 1:Select Outbound Delivery Items, Search and Select the relevant Outbound Delivery Number
4. Select Next to Navigate to Step 2:Edit Customer Return Delivery Notification
5. Under Details, Navigate to Details tab

You observe under References Customer Invoice ID Field value is blank.

The field is not filled because the system does not keep track of the invoice during the customer return notification creation.

In New Customer Return Notification reference to Invoice ID will not be displayed automatically,However we have provision to manually maintain Customer Invoice ID.

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