SAP Knowledge Base Article - Public

2728761 - While creating New Customer Return Notification, Customer Invoice reference id is missing although Customer Invoice is generated


Customer Invoice id DEF (DEF refers to Customer Invoice id) is not shown under References while creating New Customer Return Notification although Customer Invoice DEF is generated and Posted successfully.


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Reproducing the Issue

  1. Navigate to Inbound Delivery Work Center
  2. In Common task, Go to New Customer Return Notification
  3. In Step 1:Select Outbound Delivery Items, Search and Select the relevant Outbound Delivery Number
  4. Select Next to Navigate to Step 2:Edit Customer Return Delivery Notification
  5. Under Details, Navigate to Details tab

You observe under References


The field is not filled because the system does not keep track of the invoice during the customer return notification creation.


In New Customer Return Notification reference to Invoice ID will not be displayed automatically,However we have provision to manually maintain Customer Invoice ID.


Customer Invoice id is missing in New Customer Return Notification, the reference to Invoice ID will not be displayed automatically. , KBA , customer invoice id is missing , the reference to invoice id will not , invoice id will not be displayed , AP-IDP , Inbound Delivery Processing , Problem


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