2729401 - Time Item Product is missing in Create Time Item pop up

Time Item Product is missing in Create Time Item pop up.

SAP Cloud for Customer / Service

1. Go to the Service work center.
2. Select the Work Tickets view.
3. Open a random work ticket.
4. Select the Time Entries facet.
5. Click the More button.
6. Select the Create Time Item option.

In the pop-up you can see that the Time Item Product field is missing.

The rule based product determination for a Ticket from Time Recording is enabled in the system.

In order to make the Time Item Product field visible again you need to disable the rule based product determination for a Ticket from Time Recording.

You need to use the following steps:

1. Go to the Business Configuration work center.
2. Select the Implementation Projects view.
3. Select and open the relevant implementation project.
4. Click the Next button to get to Step 4 Questions.
5. Expand the General Business Data > Employees and Service Agents scoping elements.
6. Select the Employees element.
7. Remove the flag for the “Do you want to enable rule based product determination for a Ticket from Time Recording?” question.
8. Save the changes.

Time Item Product, Time Entries, Work Ticket. , KBA , LOD-CRM-SRP-TE , Time Entry , LOD-CRM-SRP , Service Request Processing , Problem

SAP Cloud for Customer add-ins 1811 ; SAP Cloud for Customer add-ins 1902