2729631 - Notes Added to a Ticket in C4C is Not Visible to the Employee on the AskHR Portal

Symptom

Notes added to a Ticket in C4C is not visible to the Employee on the AskHR portal in an C4C-Employee Central Integration scenario.

Environment

SAP Cloud for Customer

Cause

The notes added by the Service Agent in the Ticket are 'internal notes'.

The internal notes will not be displayed to the employee on the Ask HR application. They are confidential and will only be visible to the HR/service agents on the C4C system.

Resolution

This is an expected behavior of the system as designed.

When the agent uses the 'Reply' option from the Ticket and adds a comment, it would be shown on the AskHR screen.

Keywords

Notes, AskHR, Ticket, Employee , KBA , LOD-CRM-SRP , Service Request Processing , LOD-SF-EC , Employee Central , Problem

Product

SAP Cloud for Customer add-ins 2022 ; SAP Cloud for Customer core applications 2202