SAP Knowledge Base Article - Public

2730049 - Not possible to modify the Mandatory Properties of the Postal Code field


You want to modify the mandatory properties for the Postal Code field but the option is greyed out.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Open a customer.
  4. Go to the Adaptation mode.
  5. Check the field definition in the Postal Code field.

Result: You will see that the Mandatory tick box is selected and the field greyed out. Hence, you cannot change the settings.



You selected the 'Street Address Postal Code Required' tick-box in the Countries activity.


  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Click on Open Activity List.
  4. Search and open the Countries project.
  5. Click on Edit Countries
  6. Search the country that you maintained in the Address of the affected account.
  7. Go to the Postal Attributes facet.

Result: Deselect the tick box Street Address Postal Code Required.



accounts, postal code, mandatory rule, greyed out, grayed out, countries, business configuration, , KBA , LOD-CRM-ACC , Account , How To


SAP Cloud for Customer add-ins 1811