SAP Knowledge Base Article - Public

2730142 - Error: “You Must Log On to the Productive System to Perform this Operation” While Terminating the Restore Point

Symptom

Your requirement is to delete the Restore Point from the Test system. By logging into the Test tenant, upon trying to terminate the Restore Point from the Test system, you see the below error:

"You must log on to the productive system to perform this operation"

Environment

  • SAP Business ByDesign.
  • SAP Cloud for Customer.

Reproducing the Issue

  1. Logon to your Test system.
  2. Go to the Service Control Center work center.
  3. Go to the Systems view.
  4. Select the Test system and choose Terminate Restore Point.
  5. System throws the mentioned error.

Cause

It is not possible to terminate the Restore Point for the Test tenant by logging into the same Test tenant.

Resolution

Logon to the Production tenant and perform the action to terminate the Restore Point.

Keywords

Terminate Restore Point, Restore Point , KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions