Email is gettiing triggered from Onboarding System however status in Mail queue is Sending
Receipient did not received email from Onboarding side
Reproducing the Issue
Check the Onboarding dashboard => Settings => Mail queue => find out the impacted email by using filters and see the status as Sending.
One of the reason for status as Pending is because of : Notification is using "attach Logo" feature however Image is not accessible
1. Navigate to Reference Files => Forms => Other Attachments
2. check the Image attached here or if you are doing this for new account , upload your image here
3. Preferred is to use same name and Code for image file and without any spaces
4. Now, inside the Notification => Body => use :
Replace NAME with the name of your image.
You can use HTML to format the email as per your requirement also.
EMail Pending , EMail not received , EMail not sent , Mail queue , Mail status , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem