SAP Knowledge Base Article - Public

2730279 - Lead Distribution Rules Campaign Column Not Working With Operator Contains Pattern


You are trying to use Lead Distribution Rules to assign Leads based on the Campaign name, more precisely using the 'Contains pattern' operator in the 'Campaign' column.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Select the Sales and Campaign view.
  3. Open the Define Rules for Lead Assignment hyperlink.
  4. In the Campaign column, click in the value hyperlink (it should be * at first).
  5. In the Select Operator dropdown menu, select Contains pattern.
  6. In the Enter Value field, enter &ABC& (where ABC stands as the desired campaign name pattern).
  7. Click in the OK button.
  8. Click in the Actions button.
  9. Select Activate Rules.
  10. Trigger the campaign that should trigger the Lead Distribution Rule with the pattern ABC.

You expected that the lead distribution rule would change the Lead created from the campaign accordingly (setting a specific Owner/Marketing Unit/Territory).


The Campaign column in the Lead Distribution Rules only supports Campaign ID. Campaign Name is currently not supported.


This is the standard behavior of the system.


Lead ; Distribution ; Rules ; Campaign ;  Lead ; Operator ; Contains ; Pattern ; , KBA , LOD-CRM-MKT-CAM , Campaigns , LOD-CRM-LM , Lead Management , How To


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