SAP Knowledge Base Article - Public

2731170 - Image Upload Size in Administrator Mobile Settings Extended App Is Not Reflected in Runtime Attachments of a Survey


You defined an option for Image Upload Size in the Mobile Settings Extended App hyperlink of the Administrator work center. You expected that, when opening a Survey that has in its design Runtime attachments,  this option would be defaulted when trying to do an image upload.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator Work Center.
  2. Open the Mobile Settings hyperlink.
  3. Select ABC for Image Upload Size and/or Offline Image Upload Size (where ABC is Original, Small, Medium or Large).
  4. Click in the Save button.
  5. Open the Fiori (RUI) UI.
  6. Open the Surveys work center.
  7. Open Survey DEF (where DEF is the Survey ID of a Survey that has a question with the Runtime Attachments flag defined in its Add Item pop-up).
  8. Click in the Simulation button.
  9. Click in the Clip icon in the lower menu bar.

You expected to see ABC in the dropdown menu of the Attachments pop-up.


Surveys do not consider the settings defined in the steps 2-4 (Mobile Settings Extended App). However, once you select an image upload size and Submit the survey, all the other surveys for your current user will consider this last selected size. Please note that attachments in Surveys are only available in RUI.


This is the standard behavior of the system.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center on . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices. 

An alternative option may be to check the SAP Customer Influencer Site to submit an idea:

See Also

 2206943 - Attachment not available in Survey Runtime


Attachments ; Survey ; Image Upload size ; Mobile Settings Extended App ; Large ; Medium ; Small ; , KBA , LOD-LE-SUR-EXE , Survey execution = runtime , LOD-LE-SUR-DEF , Survey definition = design time , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions