SAP Knowledge Base Article - Preview

2731215 - Online Monitoring tool displays blank page with error message "Invalid date time format"

Symptom

  • After launching the Online Monitoring tool and navigating to the "Contact View" page, the agent sees an empty page
  • The message displayed is: "Invalid date or time format (must be dd-MM-yy h:mm:ss AM/PM)" as seen in the below example
    OM-Contact+View.jpg


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, invalid, format, date, time, OM, Online Monitoring Slovenian , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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