Symptom
A custom object is configured to be available for 'Proof Details' or 'Additional Claim Fields', however it's not available in the drop-down.
Environment
SAP SuccessFactors Employee Central : Global Benefits
Reproducing the Issue
- Navigate to Admin Center
- Search and navigate to Benefits Admin Overview
- Choose a benefit or create a new benefit
- Set 'Multiple Proofs' as 'Yes'
- Click the 'Proof Details' drop-down or 'Additional Claim Fields' and notice that the configured custom object is not displayed.
Cause
The object association is not configured properly.
Resolution
Check the association configuration for Proof Details:
- Navigate to Configure Object Definition > Select Benefit Employee Claim
- Scroll down to the association section
- Make sure that the custom object added has One to Many association and Type is Composite
- Click details to add "benefit.claimDetail.id" in the Field Id section
- Add the external code of the custom object in Condition Values section (copy external code from object and paste here).
Check association configuration for Additional Claim Fields:
- Navigate to Configure Object Definition > Select Benefit Employee Claim
- Scroll down to the association section
- Make sure that the custom object added has One to One association and Type is Composite
- Click details to add "benefit.claim.id" in the Field Id section
- Add the external code of the custom object in Condition Values section (copy external code from object and paste here).
If you want to configure additional objects for enrollment, then do the following:Navigate to Configure Object Definition > Select Benefit Employee Claim
- Navigate to Configure Object Definition > Select Benefit Enrollment
- Scroll down to the association section
- Add the association name, choose Type as Composite, Multiplicity as One to One (for objects created for Enrollment Details), Destination object as the object you want to maintain
- Click details to add "benefit.enrollment.id" in the Field Id section
- Add the external code of the custom object in Condition Values section (copy external code from object and paste here).
Keywords
Benefit, multiple, proofs, multiple proofs, proof, details, proof details, association, employee, claim, benefit employee claim, additional, fields, additional claim fields, enrollment, additional enrollment fields, , KBA , LOD-SF-EC-GBF , Global Benefits , LOD-SF-EC , Employee Central , Problem
SAP Knowledge Base Article - Public