You want to set up the new Rich Text Formatting feature for scenario IT Service Management and Change Request Management. Using the new Notes Assignment Block allows among others various text formatting capabilities as well as direct pasting of screenshots into the text editor.
SAP Solution Manager 7.2 SP07 onwards
SolMan, ITSM, formatted text, embedded, inline, screenshot, RTF editor, WEBCUIF Rich Text Editor, SAP_UI, jQuery, TinyMCE, AIC_LONGTEXT, GSTEXT, Notes, Text, AI_CRM_TXTEDIT_HTML, AIC_RICH_TEXT_ATTACH, tinymce , KBA , crmv_itsm_switch , how to configure rich text , CA-WUI-BTF , Text Editor , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , How To
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