SAP Knowledge Base Article - Public

2731631 - Cannot perform Action Search Upgrade

Symptom

In Upgrade Center, the upgrade option for Action Search is grayed out.

Prerequisites have already been enabled:

  • Role-based permissions;
  • V12 user interface framework;

Environment

SAP SuccessFactors BizX

Reproducing the Issue

  1.  Go to Admin Center > Upgrade Center > Action Search
  2. "Upgrade Now" is grayed out

Cause

User Directory is not enabled.

Resolution

User Directory is the third pre-requisite to upgrade Action Search and it does not show in Upgrade Center.

In order to enable User Directory:

  1. Go to Admin Center > Platform Feature Settings
  2. Enable User Directory

Once User Directory has been enabled, the "Upgrade Now" function will be available for Action Search.

See Also

 2161257 - Action Search: How to Enable, Configure and Access Action Search

Keywords

SuccessFactors BizX Action Search Upgrade Center User Directory Grey Greyed Gray Grayed Out Button , KBA , LOD-SF-PLT-UPG , Upgrade, Patches, Lifecycle Management , Problem

Product

SAP SuccessFactors platform all versions