SAP Knowledge Base Article - Public

2731686 - Duplicate E-mail received for Job Notifications

Symptom

After a job runs, two e-mail notifications are received on behalf of the job instead of just one as expected.

Environment

SAP SuccessFactors HCM Suite

Cause

A job owner will receive an e-mail notification for the job they own by default.

If this job owner's mail address is also added to the "Additional E-mail Recipients" box, then the job owner will receive another copy of this same e-mail.

Resolution

Remove the job owner's mail address from the "Additional E-mail Recipients" box of the job.

Be aware that the job owner will still be notified by simply owning the job.

Keywords

E-mail Duplicate, Job Notifications, Additional Owner Recipients, duplicated mail , KBA , LOD-SF-PLT-NOT , Email Notifications , LOD-SF-PLT-JOBS , Scheduled Jobs , Problem

Product

SAP SuccessFactors HCM Suite all versions