SAP Knowledge Base Article - Public

2731724 - Application Error When Changing Users Personal Information - Fingerprint - eb1099715945865cb57c2de68344b5ef522db679

Symptom

When making a change to a users personal information, an application error is thrown with the following fingerprint - eb1099715945865cb57c2de68344b5ef522db679

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

Employee Central - Person Information

Reproducing the Issue

  • Go to an Employees Profile
  • Make an edit to their Personal Information (first name / last name)
  • Save - Application Error 

Cause

This is happening because the user has duplicated Global Information for a country DuplicateGlobalInfo.png

Resolution

Remove this duplicate record and save changes, you should have the ability to make changes to personal information once more.

Keywords

personal, information, application, error, global, info, eb1099715945865cb57c2de68344b5ef522db679 , KBA , LOD-SF-EC-PER , Person Data (All Person Data Types) , Problem

Product

SAP SuccessFactors Employee Central all versions