SAP Knowledge Base Article - Public

2731872 - Profile Picture Keeps on Loading in IE/Edge Browser


When trying to upload a profile picture, it keeps on loading in Internet Explorer and Microsoft Edge Browsers, but in Chrome it works fine.


SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Prepare a photo to be uploaded;
  2. Go to People Profile page;
  3. Click on the Header button;
  4. Then, click on "Edit Profile Picture";
  5. "Upload New Picture";
  6. See that it keeps on loading.


The filename contains characters that can not be properly interpreted by IE/Edge encoding.


Please update the file name so that it only contains ASCII letters or numbers.


Photo, Profile, Picture, Uploading, Loading, Stuck, IE, Internet Explorer, Microsoft Edge, Edge, Browser, Encoding. , KBA , LOD-SF-EP-PHO , Photo Management , How To


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