Symptom
When trying to upload a profile picture, it keeps on loading in Internet Explorer and Microsoft Edge Browsers, but in Chrome it works fine.
Environment
SAP SuccessFactors Employee Profile
Reproducing the Issue
- Prepare a photo to be uploaded;
- Go to People Profile page;
- Click on the Header button;
- Then, click on "Edit Profile Picture";
- "Upload New Picture";
- See that it keeps on loading.
Cause
The filename contains characters that can not be properly interpreted by IE/Edge encoding.
Resolution
Please update the file name so that it only contains ASCII letters or numbers.
Keywords
Photo, Profile, Picture, Uploading, Loading, Stuck, IE, Internet Explorer, Microsoft Edge, Edge, Browser, Encoding. , KBA , LOD-SF-EP-PHO , Photo Management , How To
Product
SAP SuccessFactors HCM Suite all versions