SAP Knowledge Base Article - Public

2731872 - Profile Picture Keeps on Loading in IE/Edge Browser

Symptom

When trying to upload a profile picture, it keeps on loading in Internet Explorer and Microsoft Edge Browsers, but in Chrome it works fine.

Environment

SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Prepare a photo to be uploaded;
  2. Go to People Profile page;
  3. Click on the Header button;
  4. Then, click on "Edit Profile Picture";
  5. "Upload New Picture";
  6. See that it keeps on loading.

Cause

The filename contains characters that can not be properly interpreted by IE/Edge encoding.

Resolution

Please update the file name so that it only contains ASCII letters or numbers.

Keywords

Photo, Profile, Picture, Uploading, Loading, Stuck, IE, Internet Explorer, Microsoft Edge, Edge, Browser, Encoding. , KBA , LOD-SF-EP-PHO , Photo Management , How To

Product

SAP SuccessFactors HCM Suite all versions