SAP Knowledge Base Article - Public

2732310 - Custom Images in Document Generation Created Workflow Notifications


  • Why do Images not show in my custom workflow notifications created using Document Generation?
  • Custom Images are not showing in my workflow notifications.
  • How come I don't see custom images in my workflow notifications?

    Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Create a Custom Document Generation Template to trigger for workflows
  2. Create a Workflow > Call the new Custom Template
  3. Create a rule to trigger the workflow
  4. In the Custom Template - add an image
    1. Clcik the image button;
    2. Navigate to the 'Upload' tab;
    3. Click Browse > Select your image;
    4. Then the image info will display > Resize Image > Click Ok;
  5. Save the custom Template;
  6. Attempt to trigger the workflow.


  • When the Email is received by the recipient the custom image does not display


  • When attempting to save the template that contains a custom image, a confirmation window displays with the following message:
    • The document template contains a locally stored image which will only be visible in PDF format. Do you wish to continue?



  • Custom images in workflow email notifications are not supported.
  • This is a known limitation of how the email clients receive the email.

Potential Workaround:

  • If producing a PDF, the image will display.
  • If using a PDF instead of a custom JPG image, the image will display in the email.
  • If using a web hosted link to the image, the image can be displayed in the email via the use of HTML view in the email client (such as Microsoft Outlook).


ECT-103345, success factors, EmpCentrl, SFEC, SFSF, SF EC, WFL, DocGen, Custom Email Notifications, jpg, PDF, Document Generation, Workflows, CC only notification , KBA , LOD-SF-EC-DOC , Document Generation , LOD-SF-EC-WFL-CUS , Custom Workflow Notifications , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions