SAP Knowledge Base Article - Public

2732602 - The Bill-to Party Role is added to a Follow-up Sales Quote Even Though You Did not Maintain it in Your Opportunity

Symptom

You created an Opportunity whose Ship-to and Payer parties are the same. You proceed to creating a followup Sales Quote, and find that a Bill-to Party was automatically added to the Involved Parties list.

Environment

SAP HYBRIS CLOUD FOR CUSTOMER

Reproducing the Issue

  1.  Go to the Sales workcenter.
  2.  Go to the Opportunities view.
  3.  New.
  4.  Create Opportunity ABC (ABC represents an Opportunity whose Account has the same Payer and Ship-to Party 123).
  5.  Go to the Involved Parties tab
  6.  Actions.
  7.  Create a follow-up Sales Quotes DEF.

Result: The Bill-to Party is automatically maintained among the new Sales Quote Involved Parties and it is the same as the Payer and Ship-to Party: 123.

Cause

Unless you maintain a different Bill-to Party in the Opportunity, the system will determine the Payer as the Bill-to Party and will maintain it in the Sales Quote, as this party is defining at this stage of the Sales process.

Resolution

This is the expected system behaviour.

Keywords

Bill-to Party, Ship-to Party, Opportunity, Follow-up Sales Quote. , KBA , LOD-CRM-OPP , Opportunity Management , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions