2732609 - E-mail Address Not Specified on E-mails View

You are on the E-mails view of the Activities work center and would like to see the address of the sender of the e-mails listed.

SAP Cloud for Customer

1. Go to the Activities work center.
2. Select the E-mails view.
3. On the list, there are many columns with diverse information, however, the e-mail address of the sender is not specified.

The column available currently, is the Message From that works this way:

• If the e-mail address of the sender has a record on the system, for example a Contact or an Employee, this record will be shown and can be clicked on to open the details.
• If the e-mail address of the sender does not have a record of the system, then the e-mail address will be shown on the Message From column.

As of the current release of the system, only the Message From column is available to show the details of the sender on the search list.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

• SAP Sales Cloud
• SAP Service Cloud

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