2732627 - Not Possible to Delete Sales Documents which were Sent to a Printer

You get the following messages when deleting a sales document:

‘Deletion not possible once the document was submitted’.
‘Deleting data not possible; deletion disabled’.
‘Save could not be executed’.

SAP Cloud for Customer

1. Go to the Sales work centre.
2. Go to the Sales Quotes view (the same message can happen in other sales views).
3. In the OWL, you will see a column called Actions. Click the bin icon.
4. You will get a pop-up window asking you ‘Do you want to delete the selected record?’.
5. Select the answer: Yes.
   
   Result: You get the following messages:
   ‘Deletion not possible once the document was submitted’.
   ‘Deleting data not possible; deletion disabled’.
   ‘Save could not be executed’.

The sales document was sent externally. It could have been sent either to an external system (such ERP - refer to KBA 2435330) or to a printer.

You can check if the document was sent to a printer going to the Output facet inside the Sales Document.

It is possible that the document was sent to a printer but were never printed. Removing the document from the printer queue (Administration view > Input and output management) won’t allow you to delete the document later.

This is the expected behaviour and you won't be able to delete these sales documents. As a workaround, you can set these documents as Lost.

2435330 - Deleting Replicated Sales Orders and Sales Quotes in C4C

2627855 - It is not Possible to Delete the Sales Quote

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