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2732672 - Troubleshooting Product configuration with IPC - Guided Answers

Symptom

The Guided Answers decision tree mentioned in this KBA can be used for troubleshooting problems in product configuration. It deals with:

  • Issues related to product configuration user interface, like
      - configuration UI not displayed at all 
      - RuntimeError in configuration UI page
      - Product configuration display does not correspond to parameter values in XCM configuration

  • Issues related to product configuration core functionality, like
      - Problems with object dependencies
      - Product configuration behaviour different in ECC variant configurator and IPC configuration

It covers the most relevant scenarios:

  • Product configuration in CRM Web UI with product model created in ECC
  • Product configuration in CRM Web UI with product model created in PME
  • Vehicle manager scenario
  • E-Commerce scenarios (CRM and ERP)


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • SAP ERP Central Component
  • SAP ERP
  • SAP enhancement package for SAP ERP
  • SAP enhancement package for SAP ERP, version for SAP HANA

Product

SAP Customer Relationship Management all versions ; SAP ERP Central Component all versions ; SAP ERP all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions ; SAP enhancement package for SAP ERP all versions ; SAP enhancement package for SAP ERP, version for SAP HANA all versions

Keywords

CU34, CU35, CU36, knowledgebase, runtime version, object dependency, procedure, engine trace, Runtime Errors, SM53, CRM_CONFIG_BADI, COM_CFG_DB_DETAIL , KBA , CRM-BF-CFG , Product Configuration , AP-CFG , Configuration Engine (SCE): Product Configuration , Problem

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