SAP Knowledge Base Article - Public

2732821 - Rehire Inactive Employee 'Search' does not return all inactive employees


  • When searching for an inactive employee in the 'Rehire Inactive Employee' tool, not all employees within that search term is returned.
  • For example, if you search on "John", some inactive employees with the name "John" may return, but not all where "John" might be in the first name, last name, or username
  • The tool displays complete list of employees and it is not displayed based on Role-based permission access of the person performing rehire action.


  • SAP SuccessFactors HCM Cloud
  • Employee Central

Reproducing the Issue

  1. Navigate to Admin Center >  Rehire Inactive Employee 
  2. Use the search function to search on a common name, where the result list is over 100 users
  3. The user may not return as part of the search


The search command for the 'Rehire Inactive Employee' tool will only return the first 100 records in which first name, last name, and/or username match the search string. After the initial search is completed, the command will filter out the employees that do not have any jobInfo records or have a future record already created. If the target employee that is searched is not part of the initial 100 records, than the employee will not return within the search result in the UI.


Engineering is investigating a permanent fix for this behavior as this appears to be a limitation in the search functionality

Workaround: During the search, use the special character "," at the end of the search string. For example, if the user wants to search for inactive employees whose first name, last name, or username contain "John", then the user should revise their search to "John,". This will allow the system to use a different search command and will return the correct results.

Note - Tool "Rehire Inactive Employees" display all the employees who are terminated in the instance. This tool does not display the list of employee based on the Target Population of person performing the Rehire Action.


ECT-102932, EC, Rehire, Inactive search, Terminated employees, Rehire Inactive Employee, ok to rehire , KBA , LOD-SF-EC-HIR , Hire & Rehire Wizards , LOD-SF-EC-INT , Manage Pending Hires (Integration RCM/ ONB/ OBX + UI) , Bug Filed


SAP SuccessFactors Employee Central 1805 ; SAP SuccessFactors Employee Central 1808 ; SAP SuccessFactors Employee Central 1811