SAP Knowledge Base Article - Public

2732913 - Welcome e-mail is grayed out when trying to perform an Employee Import

Symptom

Send welcome e-mail is grayed out when trying to perform an Employee Import.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Go to Admin Center
  2. Employee Import
  3. Send welcome e-mail to new users
  4. Then the tend welcome e-mail to new users is grayed out and cannot be selected.

Cause

Send welcome e-mail to new users is grayed out because Welcome Message Notification with Reset Password Support is disabled in E-Mail Notification Template settings.

Resolution

An enhancement is made to the Send welcome e-mail to new users option when importing employees. If you want to send welcome e-mail to new users, you must enable the welcome e-mail template beforehand. If you haven't done that, a warning is displayed to remind you. (see below)

emailnot.JPG

The Warning: Currently the Welcome E-mail is not active. If you would like to send Welcome Emails to new users, please activate it in the:

  1. E-Mail Notification Templates Settings
  2. Enable the checkbox Welcome Message Notification with Reset Password Support. 

Keywords

BizX SuccessFactors Email Notifications Template New Users , KBA , LOD-SF-PLT-NOT , Email Notifications , Problem

Product

SAP SuccessFactors HCM Suite all versions