Send welcome e-mail is grayed out when trying to perform an Employee Import.
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SAP SuccessFactors HCM Suite
Reproducing the Issue
- Go to Admin Center
- Employee Import
- Send welcome e-mail to new users
- Then the tend welcome e-mail to new users is grayed out and cannot be selected.
Send welcome e-mail to new users is grayed out because Welcome Message Notification with Reset Password Support is disabled in E-Mail Notification Template settings.
An enhancement is made to the Send welcome e-mail to new users option when importing employees. If you want to send welcome e-mail to new users, you must enable the welcome e-mail template beforehand. If you haven't done that, a warning is displayed to remind you. (see below)
The Warning: Currently the Welcome E-mail is not active. If you would like to send Welcome Emails to new users, please activate it in the:
- E-Mail Notification Templates Settings
- Enable the checkbox Welcome Message Notification with Reset Password Support.
BizX SuccessFactors Email Notifications Template New Users , KBA , LOD-SF-PLT-NOT , Email Notifications , Problem