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SAP Knowledge Base Article - PreviewSymptom
You created a custom document type and added a new attachment within a ticket. The attachment is not available for selection with a ticket interaction.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Service, Tickets, Ticket Interaction, Attachment, Custom, Document Type , KBA , LOD-CRM-SC-EML , Email , Product Enhancement
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