SAP Knowledge Base Article - Public

2733185 - Resume Parsing Not Filling the Information in Candidate Profile - Recruiting Management


When the CV is being uploaded, the Resume Parsing is not filling the information in the Candidate Profile section

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting

Reproducing the Issue

  1.  Go to the Careers tab, open the Candidate Profile 
  2.  Upload the Resume into the system
  3.  Overwrite profile with the new information
  4.  Check that the information is missing in the field



The Resume Parsing feature does not upload and fill custom fields in the Candidate Profile, only Standard fields


  • It's a feature limitation the Parsing only fill in standard fields
  • If there is a business requirement for this functionality, please consider creating an Enhancement Request

Note: It is possible some standard fields in the CPT are set as custom, and if so, they can be turned as standard to work again

Note: There is currently a limitation with parsing date fields and an enhancement is being worked on by our engineering team.

See Also

  • KB article 2081576 - Resume Parsing in SuccessFactors Recruiting
  • KB article 2582786 - Candidate Profile Import & Resume Parsing
  • KB article 2090228 - How to Submit Enhancement Requests for SAP SuccessFactors Products


sf, success factors, RCM, information is blank, RCM-37642, RCM-75889 , KBA , LOD-SF-RCM , Recruiting Management , Problem


SAP SuccessFactors Recruiting all versions