SAP Knowledge Base Article - Public

2733380 - Approval Status of Existing Absence not Reverted if Incoming Absence created from Collision Resolution is Declined


After declining workflow approval for incoming absence after collision is resolved, approval status of the existing absence is not reverted to previous status

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors Employee Central Time Off

Reproducing the Issue


▪ Time Type Collision Groupings are created and assigned to the respective time types





▪ Time Management Collision Resolution configuration is setup for the existing and incoming grouping


1. Submit Annual Leave request for an employee. Approval Status for the request shows as 'Pending'.


2. Request Sick Leave covering the full period of the existing 'Pending' Annual Leave Request. Collision message is displayed then submit the request.


3. Existing absence is cancelled as expected and incoming absence is created with 'Pending' status.


4. Login or proxy as the approver of the time off request then click Decline.


5. Check Time Records for the employee. Approval status of the existing absence remains 'Cancelled' after the incoming absence has been declined.



This is an expected system behavior.

Collision resolution only allows incoming absences to be created if there are already existing absences fully or partially overlapping with the duration of the incoming absence. If collision has been resolved, approval status of the existing absence will be cancelled, however, when the incoming absence is declined, approval status of the original absence will no longer be reverted to its previous approval status.

Please raise an enhancement request through our Customer Influence Community for support of specific business requirement or if a different system behavior is required. See KBA 2090228.

See Also

2090228 - How to submit enhancement requests for SAP SuccessFactors products


Collision Resolution, existing absence, incoming absence, approval status, status , KBA , LOD-SF-EC-TIM , Time Off , Problem


SAP SuccessFactors Employee Central all versions