Symptom
Error "An error occurred when processing rules for the following element type (JOB_INFO) for these users: {1}" occurs while approving workflow of a leave of absence type of leave request.
Environment
Successfactors - Employee Central Time Off
Reproducing the Issue
- Employee requests a Leave of Absence
- Manager receives the workflow for approval and clicks on approve.
- An Error occurs as "An error occurred when processing rules for the following element type (JOB_INFO) for these users: {1}"
Cause
This happens if the 'Rule' object definition is set as secured to 'Yes'.
Resolution
-
Navigate to Admin Center -> NAvigate to configure object definition -> Select 'Rule'-> Take Action -> Make Correction -> Set the Secured to 'No'.
-
This is also mentioned in the handbook "Implementing Business Rules in SAP SuccessFactors".
Keywords
An error occurred when processing rules for the following element type (JOB_INFO) for these users: {1} LOA Workflow Approve Time off Rule , KBA , LOD-SF-EC-TIM , Time Off , Problem