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SAP Knowledge Base Article - PreviewSymptom
-
You have configured SAP Contact Center Communication Desktop "Activate Not-Ready Status After Rejecting Contact" flag
- The expectation is that the agent status will be set to "Not Ready" after an interaction alert to an agent has expired
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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