Symptom
When try to initiate Onboarding from RCM the following error is shown:
Unable to initiate onboarding process. The following Onboarding fields contain an inactive user: [HiringManager]. Please inform your system administrator that your request could not be completed.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
- SAP SuccessFactors Onboarding 1.0
- SAP SuccessFactors Recruiting
Reproducing the Issue
- Navigate to SAP SuccessFactors HXM > Recruiting
- Open the affected requisition and select the candidate who received the error
- Initiate the Onboarding 1.0 workflow for the candidate by clicking Initiate Onboarding 1.0
- Error message is received
Cause
- Hiring Manager is inactive in SAP SuccessFactors HCM
- Hiring Manager is missing in SAP SuccessFactors Onboarding 1.0
Resolution
For Live Customer(s), Implementation Partner(s), and Consultant(s)
Hiring Manager is inactive in SAP SuccessFactors HCM
- Navigate to SAP SuccessFactors HCM > Recruiting
- Open the affected requisition and change the Hiring Manager with an active user
- Clear browser's cache and history, see KBA 2087462
- Open the affected requisition and select the candidate who received the error
- Initiate the Onboarding 1.0 workflow for the candidate by clicking Initiate Onboarding 1.0
- Done
Hiring Manager is missing in SAP SuccessFactors Onboarding 1.0
- Navigate to SAP SuccessFactors HCM > Onboarding 1.0 > Security > Users
- Find the affected Hiring Manager, if missing, is the Hiring Manager active user in the system? Or terminated/inactive?
- If active and user is not available, kindly see KBA 2251425 to verify whether user sync integration is running
- If inactive, navigate back to SAP SuccessFactors HCM > Recruiting
- Open the affected requisition and change the Hiring Manager with an active user
- Clear browser's cache and history, see KBA 2087462
- Open the affected requisition and select the candidate who received the error
- Initiate the Onboarding 1.0 workflow for the candidate by clicking Initiate Onboarding 1.0
- Done
Tried above resolution and it still won't work, try contacting support below.
Contact SAP SuccessFactors Cloud Product Support
Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. In addition, follow the template when creating an incident and provide the needed information below.
- Subject: KBA 2734025 - Unable to Initiate Onboarding 1.0 , inactive user: [HiringManager]
- Component: LOD-SF-OBD-INT
Problem Description:
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Keywords
Recruiting, RCM, Integration, RCM-ONB, RCM-INT, Unable, Initiate, Onboarding, Process, Following, Field, Contain, Inactive, User , HiringManager, [HiringManager], System, Administrator, Request, Complete , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem