SAP Knowledge Base Article - Public

2734200 - S/4HANA Cloud Login Fails


After the activation of the account and setting password, user is trying to login, but getting the following error message:

"Client, name, or password is not correct, log on again"

After resetting the password, the same error message appears.


S/4HANA Cloud


A wrong URL is used for the login.


All SAP S/4HANA Cloud systems require the use of an IDP which is configured by default.

If a Business User tries to login with an URL, like this: , then the following page can be seen:


The Business User should be using the following URL: to login.

This will redirect to the IDP login page:


If the Business User tries to login after receiving the activation mail, now will succeed.

More information can be found in the User Onboarding Guide.


S/4HANA Cloud, User Login, Client name or password is not correct, log on again
, KBA , BC-SRV-APS-IAM , Identity and Access Management , CA-FLP-FE-UI , SAP Fiori Launchpad User Interface , How To


SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions