Symptom
After the activation of the account and setting password, user is trying to login, but getting the following error message:
"Client, name, or password is not correct, log on again"
After resetting the password, the same error message appears.
Environment
S/4HANA Cloud
Cause
A wrong URL is used for the login.
Resolution
All SAP S/4HANA Cloud systems require the use of an IDP which is configured by default.
If a Business User tries to login with an URL, like this: https://myXXXXXX.s4hana.ondemand.com/ui?saml2=disabled , then the following page can be seen:
The Business User should be using the following URL: https://myXXXXXX.s4hana.ondemand.com/ui to login.
This will redirect to the IDP login page:
If the Business User tries to login after receiving the activation mail, now will succeed.
More information can be found in the User Onboarding Guide.
Keywords
S/4HANA Cloud, User Login, Client name or password is not correct, log on again
, KBA , BC-SRV-APS-IAM , Identity and Access Management , CA-FLP-FE-UI , SAP Fiori Launchpad User Interface , How To