SAP Knowledge Base Article - Public

2734428 - The Action “Start Perfect Store Execution” Still Grayed Out After Visit Check In


The action button "Start Perfect Store Execution" is grayed out after checking in to the visit.


SAP Cloud for Customer

Reproducing the Issue

  1. Log on the system in FIORI UI.
  2. Go to the Visits tab.
  3. Open the visit ABC (ABC represents the Visit ID).
  4. Click in the Actions button.
  5. The action "Start Perfect Store Execution" is grayed out.


Perfect Store instantiation did not happen for the visit ABC because there is no active Engagement Map for the Account same as that of Visit in the system.

Currently, there is no active Engagement Map in the system. Then Perfect Store is not instantiated for the given visit, therefore the button is disabled.


This is the expected system behavior.

There must an active Engagement Map for the same Account in the system.

When a Perfect Store Visit is refreshed, then Perfect Store gets instantiated as per that Engagement Map.

Then the button "Start Perfect Store Execution" would be enabled.

See Also

2640760 - Perfect store tab/ facet not available in Visit


Perfect Store, “Start Perfect Store Execution” , KBA , LOD-LE-PSP , Perfect Store , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions