2734428 - The Action “Start Perfect Store Execution” is Grayed Out After Visit Creation

The action button "Start Perfect Store Execution" is grayed out after creating a visit.

SAP Cloud for Customer

1. Logon into C4C system;
2. Go to Visits > Visits;
3. Activate 'Perfect Store' button and select an Account;
4. Click on Save and Open;
5. With Visit created click in the Actions button;
6. The action "Start Perfect Store Execution" is grayed out.

To have the "Start Perfect Store Execution" button available, you need to either Check In or click on 'Refresh Visit' first.

However, if the action remains unavailable after performing one of the actions above, then it means there is no active Engagement Map for the Account same as that of Visit in the system.

This is the expected system behavior.

 

We are constantly thriving to improve our system and hearing your suggestions is the best way forward. Our product managers regularly check the Influence page to hear what changes users would like to see in place and check those for feasibility. Idea requests can also be voted for by other customers.

 

If you would like to suggest a change to this behavior, please submit your idea at the respective SAP Influence page:

• SAP Sales Cloud
• SAP Service Cloud

Please note that it is not possible for our Support Team to provide you additional information regarding the availability of this feature in a future release.

2640760 - Perfect store tab/ facet not available in Visit

KBA , LOD-LE-PSP , Perfect Store , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions