/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
Routing rules are not triggered by postal code as expected - this can happen for Routing Rules for Tickets, for Territory Routing Rules, etc.
Read more...
Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket Routing Rules, Ticket, Territory, Organization, postal code, string, territory realignment rules, territory, rules,lengthstring , KBA , LOD-CRM-SRP , Service Request Processing , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)