SAP Knowledge Base Article - Public

2734656 - How to Disable Report Incident from Help Center in C4C

Symptom

This KBA will help you to disable the Incident Link from the Help Center.

Environment

SAP Cloud for Customer

Resolution

You do not want your users to report an incident from the C4C system.

In order to do that, Please follow the below steps:

  1. Open the Adapt menu in the top right corner.
  2. Select Company Settings.
  3. In the General tab there is a setting called Disable Report Incident.
  4. Select this.
  5. Save and close, then log in again.

Below Screenshot shows the above stpes.

Report incident disabled.png

See Also

SAP Cloud for Customer Help Portal link: https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1711/en-US/186c529a763d10148ebdb30d8bfedc7f.html

Keywords

Disable Incidnet Report, Report Incident, , KBA , SRD-CC-IAM , Identity & Access Management , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions