Symptom
You want to disable the "Report case" feature for users.
Environment
SAP Cloud for Customer
Resolution
You do not want certain users to be able to report cases. This can be applied at business role or company level.
In order to apply these changes, please follow the below steps:
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Open the Adapt menu in the top right corner.
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Select Company Settings.
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In the General tab there is a setting called Disable Report case.
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Select this.
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Save and close, then log in again.
Below Screenshot shows the above steps.
See Also
SAP Cloud for Customer Help Portal link: https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1711/en-US/186c529a763d10148ebdb30d8bfedc7f.html
2605552 - Company Settings Enhanced to Disable Reporting a case Only for the Business Users
Keywords
Disable case, Report, Report case, , KBA , AP-RC-UIF , C4C UI Framework , Problem