SAP Knowledge Base Article - Public

2734656 - How to Disable Report Incident from Help Center in C4C


You want to disable the "Report Incident" feature for users.


SAP Cloud for Customer


You do not want certain users to be able to report incidents. This can be applied at business role or company level.

In order to apply these changes, please follow the below steps:

  1. Open the Adapt menu in the top right corner.
  2. Select Company Settings.
  3. In the General tab there is a setting called Disable Report Incident.
  4. Select this.
  5. Save and close, then log in again.

Below Screenshot shows the above steps.

Report incident disabled.png

See Also

SAP Cloud for Customer Help Portal link:

2605552 - Company Settings Enhanced to Disable Reporting an Incident Only for the Business Users


Disable Incident, Report, Report Incident, , KBA , SRD-CC-IAM , Identity & Access Management , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions