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2735268 - Can I convert external users to internal users when SAP Jam integrated with IAS?


I have SAP Jam integrated with IAS (Identity authentication service). Is it possible to convert external users to internal in SAP Jam?




  • In my SAP Jam instance some users are Pre-hires and therefore external users
  • When they become full time users I want to convert them to internal users in SAP Jam. This would allow the new hire to keep their existing content and group memberships intact even though those developments were prior to day one of their employment.


  • External users are managed in the SAP ID service, internal ones in you (the customers) IAS tenant.
  • Therefore a conversion from external to internal isn’t possible

The workaround is to create new, internal users.

See Also

If SAP Jam is integrated with BizX then this is possible. Please see the 'SuccessFactors prehire accounts' section in the SAP Jam Administrator Guide  for more details.


integration,SCI,Cloud Identity,extranet,"extranet user" , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-IAS , Integration with IAS , How To


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