Symptom
SAP Cloud Connector (SCC) connection to SAP Cloud Platform does not work. Debugged SCC ljs_trace shows the following entries:
[...]
2018-10-30 15:55:30,306 +0100#INFO#com.sap.core.connectivity.tunnel.client.notification.NotificationClientEventHandler#notification-client-11-2# #Received "open tunnel event" message (packet type: 1) for tunnel id account:///<subaccount> and hostId <XXXXXXXXX>|
2018-10-30 15:55:30,307 +0100#DEBUG#com.sap.core.connectivity.tunnel.client.ManagedTunnelClient#Thread-58# #Allowed access for tunnel with id 'account:///<subaccount>' and attributes: 'applicationType:JAVA, applicationAccount:sci, applicationName:proxy'|
2018-10-30 15:55:30,308 +0100#DEBUG#com.sap.core.connectivity.tunnel.client.AbstractClient#Thread-58# #Connecting to address connectivitytunnel.hana.ondemand.com/155.56.210.84:443 using proxy /<IP of the proxy>:3128. Proxy user is |
2018-10-30 15:55:30,309 +0100#DEBUG#com.sap.core.connectivity.tunnel.client.AbstractTunnelClient#Thread-58# #Waiting the handshake with tunnel server to complete for tunnel ID: account:///<subaccount>|
2018-10-30 15:55:30,313 +0100#DEBUG#com.sap.core.connectivity.tunnel.client.AbstractClient#tunnel-client-12-2# #Successfully connected channel: [id: 0xdf3d9281, L:/<IP of the on-premise host>:11529 - R:/<IP of the proxy>:3128]. Starting handshake with tunnel server for tunnel ID: account:///<subaccount>|
[...]
2018-10-30 15:56:30,319 +0100#DEBUG#com.sap.core.connectivity.tunnel.client.AbstractClient#tunnel-client-12-2# #Tunnel handshake failed! Closing the tunnel channel immediately
com.sap.core.connectivity.tunnel.core.handshake.TunnelHandshakeException: Timed out while waiting for response from server for tunnel ID: account:///<subaccount>
[...]
Read more...
Environment
-
SAP CLoud Platform
-
SAP Cloud Platform Connectivity
-
SAP Cloud Connector
Product
Keywords
proxy, SAP Cloud connector, cloud connector, TunnelHandshakeException, Timed out while waiting for response from server, Tunnel handshake failed!, Closing the tunnel channel immediately, Tunnel handshake failed , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.