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SAP Knowledge Base Article - PreviewSymptom
When you are entering a Serial ID in a Ticket which does not belong to the Account of the Ticket, system throws an Error message 'Serial ID is invalid'.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Serial ID, Invalid, Ticket , KBA , LOD-CRM-SRP , Service Request Processing , How To
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