SAP Knowledge Base Article - Public

2735930 - CC in Notification is not working - Onboarding 1.0

Symptom

CC address maintained in Onboarding Notification is not triggering to the user

Environment

SAP SuccessFactors Onboarding 1.0

Cause

CC Recipient Email is {user:HRADMIN}

Resolution

The CC Recipient Email have only the user name and not the user email. To have the email in CC field must have the attribute objattr=EMail. It should have the below format:

CC Recipient Email - {user:HRADMIN,objattr=EMail}  is the correct format.

Also in case there are more than one CC use semicolon to separete than:

{user:HRADMIN,objattr=EMail};{user:HRManager, objattr=EMail}

PS: The keys used must be in Data type = User in onboarding data dictionary.

Keywords

Notification, E-mail, Token , ONB, CC, Mail, Objattr, Format, Recipient, user, data drive, onboarding , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem

Product

SAP SuccessFactors Onboarding