There is an open approval task for a supplier invoice document but the approver is not able to take any action on the task.
SAP Business ByDesign
Reproducing the Issue
Goto Application and User Management work center
- Select view Business Task Management
- Search for a voided supplier invoice
- There is an open approval task
Once you void a document, the corresponding approval tasks should get cleared off automatically.
But sometimes, if the approval task and the document is opened simultaneously, then a deadlock situation might occur causing approval tasks to not complete.
If a document is in approval, please withdraw the document from approval first before you void the document.
Also for all such existing tasks, raise an incident giving us permission to remove these obsolete tasks from the back end.
Supplier Invoice, Approval task, Void , KBA , AP-SIP-SIV , Supplier Invoice , Problem