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2736424 - SAP Cloud Connector - Intermittent start and stop of the application tunnel

Symptom

  • SAP Cloud Connector has network connection issue. Cloud Connector application tunnel keeps on starting and stopping intermittently.

  • "An established connection was aborted by the software in your host machine"

  • Following error can be seen in ljs_trace file:

    "ERROR#com.sap.core.connectivity.tunnel.core.handlers.TunnelErrorHandler#tunnel-client-8-1# #Unexpected problem during tunnel processing in channel [id: xxxxxxxx, L:/xxxxx - R:xxxx]; Reason: An established connection was aborted by the software in your host machine|"


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Environment

  • SAP Cloud Platform
  • SAP Cloud Connector

Keywords

Cloud Connector, Connection timed out, Tunnel connection, subaccount, broken, TCP, keepailve, IDLE, network issue, firewall, cannot be used, tunnel, processing in channel, com.sap.core.connectivity.tunnel.core.handlers.TunnelErrorHandler , TunnelErrorHandler , Established Connection , Host Machine , SCC , Application tunnel, start/stop , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , BC-NET , Obsolete - Formerly used for network tests , Problem

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