2736821 - Document Reject Notification - Email Notification Comment box is not visible

The Email Notification Comment box is not visible when rejecting a Performance Form.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  

SAP SuccessFactors Performance Management

1. Open the Performance Form.
2. Select the "Reject" button.
3. In the reject page, the "Email Notification Comments" box is not visible.

• The [[DOC_COMMENT]] token has not been added to the Document Reject Notification.
• The comment section will not appear when the user rejecting the form is in the previous step.

The following are different scenarios where you will not have the option to include a comment in an email when rejecting a form:

• When the [[DOC_COMMENT]] token has been removed from the body of the Document Reject Notification.
• When the specific notification for that action has been disabled in Admin Tools.
• When the user rejecting the form is in the previous step.

Document Reject Notification, [[DOC_COMMENT]], PM, Peformamnce Management, Form, Comment Box , KBA , LOD-SF-PM-EML , Emails and Notifications , Problem